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Informatics Institute of Technology
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2026 Intake Open New Batch

Customer Care Excellence Workshop • Management & Professional Skills Workshops

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Quick Info

Duration

1 day

Mode

hybrid

Commencement

2026-04-12

Time / Slot

Sun, 9:00 AM – 4:00 PM

Starts In

—

Remaining Time

Program Overview

Delivering exceptional customer service and relationship management skills.

Who this is for

  • Customer care teams, retail staff, and service professionals.

How to apply

corporate@iit.ac.lk

Apply View Fees

Next / Start

2026-04-12

Time

Sun, 9:00 AM – 4:00 PM

Customer expectations and experience design

Communication and empathy techniques

Complaint handling and service recovery

Service standards and KPIs

Roleplays and feedback

Program Overview

Delivering exceptional customer service and relationship management skills.

Who this is for

  • Customer care teams, retail staff, and service professionals.

How to apply

corporate@iit.ac.lk

+94 71 222 3344

Apply View Fees

Next Start

2026-04-12

Time

Sun, 9:00 AM – 4:00 PM

Customer expectations and experience design

Communication and empathy techniques

Complaint handling and service recovery

Service standards and KPIs

Roleplays and feedback

IIT PDU students in a modern learning environment

Stay Relevant. Stay Competitive.

IIT PDU equips you with the tools, mindset, and knowledge to thrive in tomorrow’s business and tech landscape.

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Why Choose IIT PDU

Built for modern careers.

Strategic, future-ready programmes built for today’s digital economy

Designed for working professionals seeking practical, high-impact learning

Focused on real-world challenges in business, tech, and digital transformation

Ideal for individuals and corporate teams looking to upskill or reskill

Apply to this Program

Submit your details and our admissions team will contact you within 24 hours.

Mentorship & labs
Portfolio projects
Certificate

Need help?

Call / WhatsApp

077 056 6577

Personal Info

Course Interest

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